Refund Policy

If you place an order and later decide you do not want to proceed:

You may request a refund within 3 hours of making payment.

A 5% cancellation penalty applies, deducted from the refund amount.

Refunds requested after the 3-hour window will not be eligible.

This policy exists because once an order is sent for sourcing, riders, logistics teams, and market operations may have already started processing your request.

Refunds may be issued for the following:

- Spoiled or unsafe items,

- Items damaged in transit,

- Wrong items delivered,

- Significant shortfalls in weight/quantity.

These must be reported within 4 hours of delivery and supported with clear photo/video evidence.

Once your claim is reviewed and validated:

We may take one of two actions (as we deem fit):

- Refund the cost of the specific item(s) in question, OR

- Procure and deliver a fresh replacement item at no extra cost.

This choice is made by Foodpile based on availability, logistics, and the nature of the issue.

Refunds may be issued either:

- To your original payment method, OR

- To your Foodpile wallet as store credit (faster option).

Refunds to bank/payment methods may take 5–10 business days depending on your bank.

Refunds will not be issued for:

- Change of mind outside the 3-hour payment window,

- Minor cosmetic imperfections in fresh produce,

- Customer’s incorrect order selections,

- Spoilage caused by failure to receive delivery,

- Spoilage caused by improper storage after delivery.

Refunds for subscription deliveries apply only to the affected delivery and do not cancel or refund the entire subscription unless explicitly stated.

Issues must be reported within 6 hours of receiving the subscription delivery.

If you need help with a refund request, our support team is available to assist you.

We aim to provide fair resolutions that ensure your experience remains smooth and satisfying.